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CCNA - Voice


Exam 640-461 ICOMM, revised version 2016

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What is the CCNA - Voice?

What is the CCNA - Voice?

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that you have the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions and that you have the knowledge to be responsible for administering voice networks.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

As a prerequisite to take this course you need to already have a CCNA - Routing and Switching Certification OR CCENT Certification.

The CCNA - Voice consists of one exam, the 640-461 ICOMM. This exam tests a candidate's knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course. The exam is made up from the following modules:

  • Module 1 - Describe the Characteristics of a Cisco Unified Communications Solution
  • Module 2 - Provision End Users and Associated Devices
  • Module 3 - Configure Voice Messaging and Presence
  • Module 4 - Maintain Cisco Unified Communications System
  • Module 5 - Provide End User Support

More information on the CCNA and its exam syllabus
More information on the CCNA and its exam syllabus
Six Reasons to Gain a Cisco Certification.

Six Reasons to Gain a Cisco Certification

In 2016, Cisco completed a study targeted at understanding the value of Cisco certification for employers of Cisco certified professionals. Designed to measure employer perceptions about employees with Cisco certifications, the study specifically focused on how employers measure the value of Cisco certified individuals in their business. Three-quarters of 200 network managers surveyed concurred that their Cisco certified employees are more knowledgeable and more valuable than their noncertified employees. Here are six employee performance metrics that were considered as part of the study:

  • Speed in completing network-related IT projects - A majority of network managers in the survey indicated that Cisco certified employees complete network-related IT projects more quickly than noncertified employees.
  • Speed in resolving technical problems - Cisco certified employees were found to be much quicker at resolving technical problems.
  • Quickness in coming up to speed during onboarding - A high percentage (78 percent) of network managers in the survey rated their Cisco certified staff as coming up to speed faster than noncertified employees.
  • Effectiveness in completing network-related IT projects - The network managers in the survey viewed Cisco certified employees as completing network-related projects more successfully.
  • Effectiveness in resolving technical problems - The network managers in the survey confirmed that their Cisco certified employees resolve technical problems more effectively.
  • Employee performance metrics overall - Networking managers attributed, at the least, a 37 percent average improvement rating for these performance metrics from Cisco certified employees.
Jobs and Career Opportunities with the CCNA.

Jobs and Career Opportunities with the CCNA

Within the UK, the average salary of a CCNA certified professional is £40,000pa. The average salary for an CCNA graduate is estimated to be £27,500pa. After graduation, you can find work such as a Network Engineer or a Support Engineer with relative ease. Below are examples of the starting range of career opportunities offered to CCNA Technicians:

  • Network Support
  • Network Engineer
  • Network Consultant
  • Support Analyst
  • Support Engineer
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